British Airways... lagging behind democracy...
I have never flown British Airways before, as
most of the time they are overpriced, but thanks to the SAFAIR ruling, I found
myself travelling back from Cape Town to Johannesburg on a BA flight. My partner and I arrived
at the counter two hours before check in was due to close, and we were rudely
informed that the flight was over booked and we no seats were available. When I
protested and indicated my disdain, especially at the fact that at no point were
we told to book seats online the day before. I was crudely informed that is
standard practice to over book the flights and there is nothing that can be
done. If that woman had been anymore patronising, she might as well have been
talking to a crap in a toilet bowl.
We were eventually put on a flight that was
four hours later, and a gentleman politely & thoroughly explained and more
importantly apologised, even to the extent of a gesture of apology. As we walked to the
boarder gate I thought how grateful I was to that gentlemen and his great customer
service....
Only to arrive at the gate and then next thing my partner’s seat
allocation has suddenly been changed, and not a single person informed me or
him. I ask about this and suddenly nobody has a clue how it happened. On the
flight at least four other passengers were double booked in the same seat and
when I got to my seat there was just utter chaos, as a minor had been seated in an Emergency exit.
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| Playing Musical Chairs... |
Needless to say I ended
seated next to a hyperactive stranger, whilst my partner sat 6 rows in front of
me- bottom line is that someone took it upon themselves to move my partner and I
into separate seats because we do not have the same surname, and assumed we
were not a couple (despite checking in together) – so by virtue of us not being
legally married (never mind that we are engaged) it was appropriate for us to
be split so that other families could sit together? He is my family! BA this South Africa discrimination of all kind is
exactly what we have fought against!
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